I found the first session very interesting, especially the example about active listening. I have several doubts and questions concerning this method but I believe (hope) it works. I think it is worth at least paying attention to the basic rules, like trying not to judge the other person and not to come up with solutions when the other person is talking to us.

My major concern with this method is that I don't think this always works. Sometimes just listening is not enough and you have to tell your opinion especially if a person is underperforming. By always listening you support your subordinate instead of giving critical feedback.

However I realized that I try to listen to the people I manage as individuals but not as a team. Every Monday we have a team meeting which is more of an operational meeting as we discuss current jobs and workload. Next time I want to try to ask the team's opinion about issues going on in the office (like how to motivate people more, how to increase efficiency). I realized that it was a big mistake not doing this before. I will let you know how it went :-)